In these Terms and Conditions, “The Practice” is Law Park – Online Services. The “Client” refers to any company or person who enters into a business arrangement with “The Practice” once they agree to the Practice’s Terms & Conditions. The terms of the Office of the Immigration Services Commissioner (OISC) are what will govern the relationship between the Practice & the Client. In line with the Rules of Conduct, the Practice will not be liable in case of any failure to meet its contractual obligations for reasons that it has no control over.
The “Online Services” are the services which clients can access through www.lawpark.uk. Currently, these services are only available on the “Visa Assessment Suite.”
The client shall allow the practice to assess whether the client is eligible for a visa application. A regulated immigration adviser will process the Assessment, review it and summarise it. The client must provide all the required contact details as the adviser may need to contact the client for one reason or another while the assessment is being done.
The visa assessment suite uses the Immigration rules to determine whether the client is eligible for a visa application. The client should not use the summary review provided to make any decisions on the visa application as the review is not a formal opinion. Should the client use the review to make a visa application without the help of the Company, the Company shall not be responsible for the outcome should the application be rejected. The client can only get a formal opinion on whether they are eligible for a visa application from the Company if the client books an appointment with a regulated Immigration Adviser from the practice.
After the assessment is done, the Practice may recommend and advise the client on other offline services offered by the practice to help the client with the visa application process.
Our offline services typically include a consultation, after which the client will get a formal opinion from us. The practice will also review the client’s documents and application, and the client will have full representation during the visa application process. The client must provide all the necessary documentary evidence if the client opts to receive any of the offline services. A regulated Immigration Adviser will review the documentary evidence provided and use it to give the client a formal opinion on whether the application is likely to be successful or not.
The Terms & Conditions for our offline services will be provided to the client once the client opts for our offline services or if the client requests for them. The client will receive a response from the Practice no more than 48 hours after the client submits the assessment form. The practice will not take liability in case of a delay in response from the Practice for reasons beyond its control. Such instances include when the service is in high demand and in case of a complex client assessment.
The client’s agreement to the Practice’s Terms and Conditions implies that the client provided genuine and true information and that the information on the Visa Assessment Form is complete. If it is discovered that this is not the case, the assessment will not proceed.
If it is discovered that the Client provided falsified or incomplete information, the Practice may void any contract made with the Client without notifying the client in advance. The Practice may also stop representing the client if the Practice finds it necessary to do so, Subject to the OISC’s Conduct Rules 2016 and any code of conduct rules preceding 2016.
The Client has no objection to a representative of the OISC being able to access their case file for purposes of audit according to the OISC mandate granted by the Secretary of State.
The Terms & Conditions above are independent of each other and shall be treated as such. If any condition does not hold for whatever reason, the rest of the Terms and Conditions will continue to apply unless they are also invalid. If any Term and Condition does not hold but becomes valid after the omission of some parts, then the Term and Condition shall be taken to be the Term and Condition with the modification that makes it valid.
If the Practice fails to enforce any Term and Condition at any given time, this does not imply that the Term and Condition has been waivered.
Any complaints about the conduct of your Adviser or the Practice should be addressed to one of our company officers in writing. The officer to whom the complaint is addressed will record the complaint in the Complaints Register and can resolve the issue at hand. If the problem is rectified, this will be recorded in writing in the Register and in the client’s file as well. Once investigation begins, we strive to get back to the client on the issue no more than 28 days later to facilitate resolution of the issue. If after 28 days we still have not concluded the issue and therefore cannot get back to the client on the issue, we will advise the client accordingly. The Practice follows a standard complaints procedure and this can be provided to the client upon request. The client can also file a complaint directly with the OISC; information regarding their Complaints Scheme can be obtained at their website www.oisc.gov.uk
Our Terms and conditions may change due to various factors. We will strive to always update the page to reflect the changes we make (in case of any).